01/25/13 Text of Message sent to PANYNJ Inspector General
Friday 01/25/13 via on line complaint from James Schiffer
I recognize that Sandy did unbelievable damage to the PATH system. I also know you are trying your best to get things back to normal But your communications especially this week is horrific. You get an F in communications!!
On two occasions this week communications between PATH and riders was horrific.
Tuesday Morning (1/22) there was a problem with the lift bridge at Hackensack. No service for over 1 hour. No cross honoring, plus hundreds of folks stuck on a PATH train just outside of NWK. Scant communications. Why not move train into Harrison, to assist passengers?
Thursday (1/24) 5 45 pm breakdown in EX PL. WTC was overcrowd, to a dangerous point. Again scant communications. I was on track 5 train waiting 30 minutes when I exited and left for NY Penn. Only 2 messages from conductor that there was a delay. We deserve better! Station was way too crowded for safety of public. No police officers; no staff on platform. You can and should do better. Wake up before someone gets hurt!
